FAQs

125 West Indiantown Road

Suite 202

Jupiter FL 33458

Monday: 12:00pm – 5:00pm

Tuesday: 9:00 – 4:00pm

Wednesday: 9:00 – 4:00pm

Thursday: 9:00 – 5:00pm

I understand the need to match care with your work schedule, so we can arrange off-hours appointments as needed.

Finding the right counselor is vital. During your free initial consultation, we will connect via phone for 15-20 minutes to discuss your interest in therapy and see if we’re a good match.

Phone calls: If I’m not available to take your call, or if it’s after hours, please leave a voicemail message, and I’ll get back to you within 24 hours.

If you leave a message on a Friday or weekend, I’ll get back to you on Monday.

Emails and text messages: Confidentiality is important! Emails and texts are not secure communication methods, so use those only to schedule or confirm appointments.

If you send a message/email on a Friday or weekend, I will get back to you on the following Monday.

Emergencies: If you have an emergency, please call 911 or go to the emergency room of a hospital.

The Suicide Prevention line is 1-800-273-8255.

Please contact me via phone to cancel, reschedule, or to let me know you will be late.

If you prefer to use text or email, or if you leave a voicemail, I will always confirm receiving your message. If you don’t get a confirmation from me, it means I did not get your message, and you will be held to the cancellation policy.

If you must cancel or reschedule, please allow 24 hours prior to your appointment time. If you do not cancel at least 24 hours before your appointment time, a $100 cancellation fee will be automatically charged to the credit card on file.

Yes! I provide online video therapy with clients in Florida, Delaware, and Pennsylvania only.

Yes! If you reside in Florida, Delaware, or Pennsylvania, we can!

No.

I am considered an out-of network provider with most insurance companies. Per your request I will provide you with a billing document (Superbill) that you can submit to your insurance company directly. If applicable, out of network benefits may be applied but keep in mind that the insurance company will pay only the rate based on your plan.

I strongly recommend to contact your insurance company to learn more about your own plan. When you call please consider asking the following questions:

• What are my out of network benefits?
• What is the coverage for outpatient mental health services?
• What is my out-of-network deductible?
• What is the coverage amount per therapy session?
• In case your are asked about billing codes, Intake code is 90791 and follow up session is 90837.

Yes I will. This is called a Superbill.

Please keep in mind that any partial or total reimbursement for services you receive from “out-of-network” providers depends on your plan. Keep in mind that the insurance company will pay only the rate based on your plan.I strongly recommend calling your insurance company ahead to learn more about your benefits.

Payment for services is expected at time of service.

If you are a new client, please contact me to learn more about my services.

I accept cash, check, health savings cards, and major credit cards except American Express and Discover.

Individual session – 175

Couples session – 200

If you are a new client, please contact me to learn more about my services.

Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.
You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.

If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, visit https://www.cms.gov/nosurprises.

Primarily, I work with adults; however, I’m happy to help teens resolve issues with guilt, anxiety, and social and academic stressors.

I work with individuals, couples, and families.

Yes. If it’s important to you and beneficial to your treatment, we can do this. However, it’s best for us to meet individually at least four or five times first.

Our goal will be to address the role of your partner/spouse in your progress and as a source of support, not to provide couples therapy.

Your needs and goals are unique, and so is your therapy. We’ll talk more about it during our first session.

At the beginning, we are likely to meet weekly for 3-4 weeks.

As you move forward toward your goals and start seeing therapy’s effects, we’ll touch base as needed.

When you leave my office the first time, you’ll have a clearer idea of how you want to feel. Over time, and with additional therapy sessions, you’ll feel better, happier, more satisfied, more secure, and more lovable.

More importantly, you’ll know you deserve it!

Our main goal for your first session is for you to know that you’re not alone. By asking for help, you’ve already travelled 51% of the road to reach your goals in therapy.

We won’t use your appointment time for paperwork. You can complete that in advance.

Sessions generally last 55 minutes, but your session can go longer, if needed.

The best way is to email – admin@counselorcarmen.com 

If I miss your call, I’ll call you back within 24 hours. Make sure to provide best contact times so that I can reach you quickly and we don’t play phone tag.

You can also email or text. Please note that we can email or text only to discuss scheduling and general practice matters – NOT to address counseling needs or to seek a professional opinion.

I look forward to talking to you!

LMHC – Licensed Mental Health Counselor (Florida14612)
LPCMH – Licensed Professional Counselor of Mental Health (Delaware 618)
LPC – Licensed Professional Counselor (Pennsylvania 6378)

Crying is cleansing. Part of being in therapy is learning more about that and other ways to cope with your feelings.

I have soft tissues in my office.

If you’re ever overwhelmed by your tears, don’t worry. I’ll coach you to engage in a soothing breathing exercise. I also have essential oils to help you unwind.

One step at a time! My approach is based on honoring your needs and wants during your session. I’m not here to judge you or to tell you what to do.

My clients tell me I’m very personable, knowledgeable, and easy-to-talk-to. They also say they feel very comfortable talking about their feelings with me, that I helped them to cope, and that they were able to learn skills to work through their “dark times.”

Someone very special in my life says that I am like the Energizer Bunny!

I’m generally happy, love my life, and learn the best I can from every day’s challenges. I’m a big advocate of self-care and becoming a better version of you in everything you do.

Yes, I first experienced therapy when I was 14 years old and was experiencing many life changes, especially at home. I LOVED it!

I will never forget the “AHA!” moment when I realized somebody understood what I was feeling, without judgment, and motivated me to move forward. As a teenager, I thought it was incredibly cool.

It was then that I knew I wanted to learn how to help free others from their loneliness.

I do! Betsy is our loyal and loving friend. She is good to my kids and patient with us. Sometimes she likes to play with trash and confuses her toys with my kids’ toys.

I love the culture of Peru; in fact, you’ll see Peruvian crafts when you come to my office! I also love the feeling I get from those warm and energetic colors.

Only when we are no longer afraid do we begin to live. – Dorothy Thompson